Firewall Guidance

The HelpDesk application is designed to be firewall friendly. In most cases, you simply need to permit the firewall prompts related to the HelpDesk application during installation.

In case you need to configure the firewall permissions manually, allow the following TCP port numbers and executables.




Server address : *.remotepc.com

Executables for Windows


Viewer

:

HelpDeskLauncher.exe
RPCHelpdeskCoreViewer.exe
RPCHelpdeskDownloader.exe
RPCHelpdeskFirewall.exe
RPCHelpDeskFTViewer.exe
RPCHelpdeskGAE.exe
RPCHelpDeskUtilityViewer.exe
RPCHelpdeskViewer.exe
AppLauncherProgress.exe
RpcHelpDeskDND_Console.exe
RPCHelpdeskProxyLatency.exe

Host : HelpDesk.exe
RPCHelpDeskDesktop.exe
RPCHelpDeskDesktopUAC.exe
RPCHelpDeskDnDConsole.exe
RPCHelpdeskFTHost.exe
RPCHelpDeskFTViewer.exe
RPCHelpDeskService.exe
RPCHelpDeskServiceUAC.exe
RPCHelpDeskSuite.exe
RPCHelpDeskUtilityHost.exe
RPCHelpDeskUtilityViewer.exe
RPCHelpdeskViewer.exe


Executables for Mac


Viewer

:

File TransferHD
RemotePCHDViewer
RemotePCHelpDesk

Host

:

HostFileTransferHD
RemotePCHDDesktop
RemotePCHDHost
RemotePCHDService
HelpDesk